2024-12-27 17:59:43.AIbase.14.3k
WhatsApp Officially Enters the AI Era: Launch of Smart Customer Service Features in the Business Version with Comprehensive Upgrades to the Business Platform
Meta's instant messaging application WhatsApp has introduced important updates in its latest iOS beta version (24.25.10.84), bringing AI-driven smart reply features and new capabilities for business platform connections to enterprise users, marking a further deepening of its AI strategy. The core of this update is the AI support system aimed at businesses. Business users can enable the AI customer service feature by simply scanning a QR code, providing intelligent customer service around the clock. This feature is particularly suitable for handling customer inquiries outside of working hours, allowing for smart replies.